FAQ

Our answers to your questions

• All Sections
• Check-In and Check-Out
• Bars and Restaurants
• At the Hotel
• Sales & Private Events
• Accessibility

Check-In and Check-Out

Check-In & Check-Out Times

Can I Check-In Early?

Can I have a late Check-Out?

What is Self-Check-In? What can you do on the iPads?

Where is Self-Check-In?

How can I store my luggage?

Does PUBLIC have an all-access fee?

How do I get a copy of my bill?

How much do you hold on my credit card at check-in? The amount on my credit card bill doesn’t match my final bill.

How do I pay for a guest’s reservation? How can my company pay for my booking?

How can I purchase an amenity for a guest?

How to dial from room to room?

Do you offer valet parking and where can I park my car?

Bars and Restaurants

What are Public’s dining options?

What is Louis?

Where can I get breakfast?

Where can I get lunch?

Where can I get dinner?

How do I make reservations for the bars/restaurants?

Do you have a happy hour?

What is The Roof door policy?

Is there a dress code for The Roof?

Can we bring our children to The Roof?

At the Hotel

Do you have a fitness center?

Do you offer wellness/fitness classes?

Can I work in the lobby?

Do you have a gift shop?

Do you allow photoshoots at the hotel?

Where are the restrooms located?

Where is lost & found?

Sales & Private Events

Does my company have a negotiated rate?

How do I book rooms as part of a wedding or group block?

Do you have any military or AAA discounts?

How do I make a group reservation of 10 rooms or more?

How do I inquiry about a private event?

Accessibility

What are your accessibility / ADA features?